What This FAQ Section Covers and Why It Matters
When something feels unclear — whether it's a pending withdrawal, a verification step that's stalling, or a question about how InstaPay transfers post to your account wallet — you should not have to wait for a chat agent to find out. This FAQ section pulls together the real questions our account holders ask most, and gives you the actual process, not a
vague pointer. You'll find answers about deposit flow via GCash and Maya, how account identity checks work, what happens when a transaction shows pending, how to update your registered mobile number, and how to reach a live support agent when self-service isn't enough. Players in Cebu City and across the Philippines have flagged the same handful of questions repeatedly — so we've
built this page around those, with concrete steps rather than generic responses. Availability of features and services depends on local law and applies to eligible players only.
- GCash
- Maya
- InstaPay